Return and Refund Policy
At MAX MALE, we are committed to ensuring customer satisfaction with a flexible return and refund policy. This guide outlines our policy to help you understand how we handle returns and refunds.
1. Eligibility for Returns
To be eligible for a return, the following criteria must be met:
- Return Period: The request is made within 14 days of receiving the product.
- Condition: The product must be unopened and in its original condition, matching the state it was in upon shipping.
- Storage Requirements: The product must have been stored according to specified temperature and humidity guidelines.
2. Initiating a Return
To initiate a return:
- Contact Customer Service: Reach out to our customer service team to notify them of your intent to return.
- Guidance Provided: Our team will guide you through each step of the return process.
- Shipping Options: You can either ship the product back yourself or arrange a courier pickup.
3. Inspection and Refund Process
- Product Inspection: Once received, the returned product is inspected by our operations team to confirm it meets return criteria.
- Refund Processing: If approved, a refund will be processed within 3 business days.
- Refund Method: Refunds are issued to the original payment method or a comparable alternative.
- Refund Timing: Depending on your payment provider, refunds may take 1 to 14 business days to reflect in your account.
4. Product Usage and Results
- Product Performance: While we offer high-quality products, MAX MALE is not responsible for the effectiveness, side effects, or results of any product.
- Manufacturer Inquiries: For questions about product performance or results, please contact the manufacturer directly.
- Return Exceptions: Returns based on dissatisfaction with product results are not accepted.
5. Shipping and Return Costs
- MAX MALE Error: If a return results from an error on our part, we cover all shipping and refund processing costs.
- Customer-Initiated Returns: If the return is initiated without fault on MAX MALE’s part, the customer is responsible for shipping, return, and processing costs.
6. Product Authenticity Assurance
- Authenticity Guarantee: For any authenticity concerns, we liaise with the manufacturer for direct verification.
- Counterfeit Compensation: If confirmed counterfeit, we compensate the customer with five times the product’s purchase price.
- Policy Assurance: Refer to our Authentic Products Guarantee Policy for more details.
7. Products with Short Shelf Life
- Return Ineligibility: Products with a short shelf life (discounted over 25%) are not eligible for return.
- Transparency: Our pharmacists will confirm expiration dates during order confirmation, and this information is displayed on product listings, invoices, and emails.
8. Special International Orders
Special orders imported at the customer’s request are generally not eligible for return unless the following conditions apply:
- Short Expiration Date: The product has an expiration date shorter than the expected usage period.
- Damaged Packaging: Packaging arrives damaged, opened, or compromising product integrity.
- Incorrect Product: The delivered product is entirely different from the ordered item.
9. Heat-Sensitive Products
- Return Exemption: Products sensitive to heat, such as chewing gum, chewable supplements, volatile oil products, herbal supplements, and liquid formulations, are exempt from returns.
- Clear Marking: These products are marked as heat-sensitive on our website.
