Shipping and Delivery Policy
At MAX MALE, we prioritize delivering your health products smoothly, safely, and efficiently. Here’s everything you need to know about our shipping and delivery process:
1. Free Shipping
MAX MALE offers free shipping on all orders—regardless of order size or location. This includes deliveries within the UAE and Saudi Arabia. Our free shipping policy is designed to enhance your shopping experience and add value to each purchase.
2. Order Processing and Fulfillment
Orders are processed daily, except on Fridays and public holidays.
- Orders placed before 10:00 AM are shipped the same day.
- Processing times may vary based on demand, but we strive to fulfill all orders promptly.
For urgent orders, please reach out to Customer Service or your designated pharmacist to discuss the possibility of extending processing times.
3. Shipping Options and Carriers
We use reputable carriers to ensure reliable and timely delivery. Below are our main delivery partners by region:
Egypt:
- Aramex
- SMSA Express
- MAX MALE Staff (in select Greater Cairo areas)
Saudi Arabia:
- Aramex
- SMSA Express
UAE:
- Aramex
- Local Couriers
- MAX MALE Staff
4. Expected Delivery Timeframes
Delivery times can vary depending on location and carrier. Here are the typical timeframes:
- Greater Cairo (Nearby Areas): Same-day or next-day delivery (up to 48 hours in rare cases).
- Greater Cairo (Distant Areas): Next day or within 48 hours (up to 72 hours in rare cases).
- Delta and Northern Upper Egypt Governorates: Next day or within 48 hours (up to 72 hours in rare cases).
- Remote Governorates: 2-3 days (up to 5 days in rare cases).
- UAE and Saudi Arabia (Local Stock): 2-3 days.
- UAE and Saudi Arabia (Shipped from Egypt, USA, UK, or EU): Up to 10 business days.
5. Special Orders from Abroad
For items specially ordered from outside your country, delivery typically occurs within 10 business days. For more details, please refer to our Ordering Special Products Policy page.
6. Customer Communication
We believe in keeping you informed every step of the way. You will receive updates on your order status, including:
- Order Confirmation
- Shipping Notification
- Status Changes or Schedule Adjustments
Order tracking is also available online for your convenience.
7. International Shipping
Currently, we offer free shipping to the UAE and Saudi Arabia. International shipments may be subject to customs processing, which can affect delivery timelines. While we strive to provide accurate delivery estimates, some variation may occur due to external factors.
